Shipping policy

Shipping Policy

At DecorEdge, we work to ensure that your orders are packed carefully and delivered to you safely and on time. This Shipping Policy explains our shipping coverage, processing times, delivery timelines, tracking, and other important information related to the delivery of your order.

1. Shipping Locations

DecorEdge currently ships orders across India.

At this time, we do not offer international shipping.

Delivery availability may depend on the serviceability of your PIN code and the courier services available in your area.

2. Order Processing & Dispatch

Once your order is successfully placed, we generally process and dispatch it within 1–2 business days.

Processing and dispatch times may take longer during:

Sales and promotional periods
Festivals and public holidays
High-volume order periods
Unforeseen operational circumstances

We will make reasonable efforts to dispatch orders as quickly as possible during such periods.

3. Delivery Time

After dispatch, orders generally take approximately 3–7 business days to reach the customer.

Actual delivery time may vary depending on:

Delivery location and PIN code
Courier service availability
Serviceability of the destination
Weather conditions
Public holidays
Transportation conditions
Sales or peak-season order volumes
Other circumstances affecting the courier network

The delivery timelines mentioned above are estimated timelines and are not guaranteed.

Remote locations and areas with limited courier serviceability may require additional time.

4. Shipping Charges

DecorEdge offers free shipping on orders above ₹499.

Orders below the applicable free-shipping threshold may be subject to shipping charges, which will be displayed during checkout where applicable.

For Cash on Delivery (COD) orders, additional COD charges may apply.

The applicable shipping and COD charges, where applicable, will be shown to you before completing your order.

5. Cash on Delivery (COD)

COD availability may vary depending on the delivery location and courier serviceability.

COD is not available for all PIN codes or locations.

If COD is unavailable for your location, you will need to use one of the available online payment methods to complete your order.

COD orders may also be subject to additional charges.

6. Courier & Delivery Partners

DecorEdge uses third-party courier and logistics partners to deliver orders across India.

Once your order has been handed over to the courier partner, certain aspects of the delivery process are outside the direct control of DecorEdge.

We will, however, assist you in resolving delivery-related issues wherever reasonably possible.

7. Order Tracking

Once your order has been dispatched, you will receive tracking information through:

WhatsApp
Email

The tracking information will allow you to follow the progress of your shipment through the applicable courier service.

Please ensure that the phone number and email address provided while placing the order are correct so that you can receive order and tracking updates.

8. Delayed Deliveries

While we aim to deliver all orders within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our control.

These may include:

Courier delays
High shipment volumes
Weather conditions
Natural disasters
Transportation disruptions
Strikes or operational issues
Public holidays
Incorrect or incomplete address information
Remote-area delivery limitations
Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us at support@decoredge.xyz or through Instagram DM. We will check the shipment status and assist you accordingly.

9. Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible.

Address changes can generally be accommodated only until the order has been dispatched.

Once the order has been dispatched, we cannot guarantee that the shipping address can be changed.

DecorEdge is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

10. Failed Delivery Attempts

Customers are responsible for being available to receive their orders and providing accurate delivery information.

If the courier partner is unable to deliver the order because:

The recipient is unavailable,
The address is incorrect or incomplete,
The customer refuses to accept the package,
The customer does not respond to delivery attempts, or
Multiple delivery attempts are unsuccessful,

the courier may return the shipment to DecorEdge.

Any additional shipping or re-delivery costs resulting from such circumstances may be charged to the customer.

Repeated refusal or failure to accept deliveries may also affect the eligibility for a refund or re-shipment.

11. Returned-to-Origin (RTO) Orders

If an order is returned to DecorEdge because of an unsuccessful delivery, incorrect address, refusal to accept the package, or other circumstances attributable to the customer, the order will be treated as a Returned-to-Origin (RTO) shipment.

If the customer requests re-shipment, additional shipping charges may apply.

If a refund is applicable, any refund will be processed in accordance with our Return & Refund Policy, after considering applicable shipping, return-to-origin, or other charges incurred by DecorEdge.

12. Damaged Packages

Please inspect the package carefully when it is delivered.

If the outer packaging appears visibly damaged, we strongly recommend taking clear photographs and/or recording a video of the package before opening it.

If the product inside is damaged, please contact us within 3 days of receiving the order and provide clear photographs and videos of:

The outer packaging
The shipping label
The damaged product
Any other relevant evidence

An unboxing video is highly recommended as it can help us assess whether the damage occurred during transit.

Please retain the product and original packaging until the issue has been resolved.

For more information about damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

13. Lost or Missing Shipments

In the unlikely event that your shipment is lost or goes missing while in transit, please contact us at support@decoredge.xyz or through Instagram DM.

DecorEdge will coordinate with the relevant courier or logistics partner to investigate the shipment.

Depending on the outcome of the investigation, DecorEdge may arrange a replacement or refund, as applicable.

14. Partial Shipments

If an order contains multiple products, DecorEdge may, where necessary, ship the products in multiple packages.

This may happen due to product availability, packaging requirements, warehouse operations, or logistical considerations.

You may therefore receive different items from the same order at different times.

Separate tracking information may be provided where applicable.

15. Delivery Estimates

All delivery timelines provided by DecorEdge are estimates based on typical courier performance and are not guaranteed delivery dates.

DecorEdge shall not be responsible for delays caused by circumstances outside our reasonable control.

However, if there is an unusual or significant delay, we will make reasonable efforts to assist you and coordinate with the relevant delivery partner.

16. Incorrect or Incomplete Customer Information

Customers are responsible for ensuring that their:

Name
Phone number
Email address
Complete shipping address
PIN code
Other required delivery information

is accurate at the time of placing the order.

DecorEdge cannot be held responsible for delays, failed deliveries, RTO shipments, or additional costs resulting from incorrect or incomplete information provided by the customer.

17. Peak Seasons and Sales

During major sales, promotional campaigns, festivals, holidays, or periods of unusually high order volumes, both processing and delivery times may be longer than usual.

While we will make reasonable efforts to process orders promptly, some delays may occur due to increased demand and courier volumes.